At Omega Creations LLC Bombero Mustache wax Co., we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a 30-day return policy for eligible products. Please read the details below to ensure a smooth return process.
1.1 Timeframe: You have 30 days from the date of delivery to initiate a return. Any return requests made after the 30-day window will not be accepted.
1.2 Condition of Products: To be eligible for a return, items must be:
1.3 Non-Returnable Items: Due to health and safety concerns, grooming products (e.g., mustache wax, beard oil, etc.) are non-returnable unless they arrive damaged or defective. Opened grooming products cannot be returned under any circumstances.
1.4 Defective or Damaged Items: If you receive a defective or damaged item, please notify us within 10 days of delivery by contacting our customer service team at Info@bomberowax.com. Include your order number and a description of the issue, and we will arrange a replacement or refund.
2.1 Contact Us: Before returning any product, you must first contact us at info@bomberowax.com with your order number and the reason for the return. We will provide instructions on how to proceed.
2.2 Packaging Your Return: Please securely pack the product in its original packaging to ensure it is returned in good condition. If you no longer have the original packaging, use appropriate packaging materials to prevent damage during transit.
2.3 Return Shipping:
2.4 Return Address: After contacting our customer service team, you will be provided with the return address. Do not send any returns without first contacting us.
3.1 Inspection: Once your returned item is received and inspected, we will notify you via email whether your return is approved or rejected.
3.2 Refund Method: If your return is approved, we will process your refund to the original payment method used for the purchase. Please allow 10 business days for the refund to appear in your account, depending on your payment provider.
3.3 Shipping Costs: Shipping fees are non-refundable unless the return is due to a damaged or defective product. In such cases, both the cost of the item and any applicable shipping fees will be refunded.
3.4 Partial Refunds: In certain situations, only partial refunds may be granted (e.g., if the item is not returned in its original condition or is damaged due to reasons not covered by our return policy).
4.1 We only replace items if they are defective or damaged. If you need to exchange a defective or damaged item for the same one, contact us at [email] within 30 days of receiving the product. We will arrange for an exchange at no additional cost to you.
5.1 If you haven’t received your refund within 10 business days, first check with your bank or credit card provider as processing times may vary.
5.2 If you’ve done this and still haven’t received your refund, please contact us at info@bomberowax.com, and we will assist in resolving the issue.
6.1 Final Sale and Clearance Items are not eligible for returns or refunds unless they arrive damaged or defective. Please carefully review the product details before purchasing.
If you have any questions regarding our return policy or need further assistance, feel free to reach out to us at:
Omega Creations LLC
3324 21st Ave.SE Rio Rancho NM, 87124
Info@bomberowax.com
1-505-261-2739
